SAP CRM
SAP CRM is the CRM tool provided by SAP and is used for many a business process.SAP CRM is a part of SAP business suite. It can implement customized business processes, integrate to other SAP and non-SAP systems, help achieve CRM strategies.
Objects:
- Over view of CRM Architecture
- Business Partner
- Business categories
- Pricing
- Condition Techniques and condition types
- Billing
- Business Activities
- Partner Processing
- SAP CRM CR100 - Base Customization
- SAP CRM Functional and Technical Overview
- SAP CRM Middleware Over View
- Master Data
- SAP Business Partners - (Account & Contact Management)
- BP Categories
- BP Business Roles
- BP Relationships
- BP Number Ranges
- BP Marketing Attributes
- BP Mandatory Fields per BP Role
- BP Data Sets per BP Role (General, Relationship and Sales Area)
- BP Enhancements
- BP Partner Determination
- BP Hierarchies
- Data Migration – SAP & non-SAP Systems
- SAP Organization Management
- Organizational Model
- Types of Organization Model
- Or Unit creation specific to each business scenario (Marketing, Sales, Services)
- Or Unit attributes
- Mapping with SAP R/3 (ECC) Sales Org
- i Positions
- Position creation
- Teams creation and linking the sub-ordinates (eg: Sales team creation with Sales Manager and Sales Reps)
- Assignment of the BP (Employee – User)
- Enhancement of the Position with Business Role
- Organization data determination (Responsibilities and Attributes)
- Organizational Model
- SAP Territory Management -
- Territory Model
- Territory Hierarchy levels
- Territory creation
- Assignment of the Employees or BPs
- Territory determination based on the territory area attributes
- Territory Model
- Products (Product Master)
- Product Categories
- Attributes, Set Types, Categories, Hierarchies
- Product creation
- Ibase and Items
- SAP CRM Limitation
- Data Migration – SAP & non-SAP Systems
- Pricing
- Condition Records
- Condition Table
- Access Sequence
- Condition Type
- Pricing Procedures
- Transactions
- Overview
- Transaction Types
- Copy Control
- Activity Management
- Overview
- Transaction Types
- Actions
- Overview
- WEB UI
- Overview
- Personalization, Hide and unhide assignment blocks, fields and pages
- Navigation Bar Profile – Work Centers, Logical Links, 1st & 2nd Level Navigations, Hide and unhide logical links, Business Roles et,
- AET – Custom Fields
- SAP Business Partners - (Account & Contact Management)
- SAP CRM CR600 – Marketing
- External List Management
- File Format
- Activate Workflow
- BADI Activation
- Define Origin and List Type
- Mapping Format
- Externalist Creation
- Marketing Planning & Campaign Management
- Market Plans & Campaigns
- Campaign Management
- Campaign Automation
- Manual Campaigns
- Working with Campaigns
- Marketing Calendar
- Maintain Campaigns
- Campaign Channels & Campaign Execution
- Personalized Email
- ERMS - Bounce Management
- Segmentation
- Marketing Attributes – Data Sources & Attribute Lists
- Segmentation using Segment Builder
- Table Joining’s for Segmentation
- Leads Management
- Leads Management
- Leads Qualification
- Status Management
- External List Management
- SAP CRM CR700 – Sales Overview with Examples:
- Opportunity Management
- Quotation Management
- Sales Order Management
- Sales Contracts
- SAP CRM CR800 – Services – Overview with Examples
- Services Overview
- Services Architecture
- Installed Base Management and Object
- Installed Base Management
- Objects
- Service Agreements and Service Contracts
- Service Agreements
- Service Contracts
- Service Order
- Service Order
- Resource Planning
- Service Confirmation
- Complaints & Returns
- Complaints and Returns Processing
- Complaints and Returns Customizing
- Warranty Claims
- Warranty Claims Processing
- Services Overview
- SAP CRM CR500 – Middleware – Overview with Examples:
- Architecture & System Land Scape
- Technical Architecture
- System Land Scape
- SAP CRM Middleware
- BAPI MATS
- BDOCs
- Monitoring
- Error Handling
- R/3 – ECC mappings
- Data Migration
- ETL (Extra, Transform and Load)
- Data De-duplication
- Data Harmonization
- Data Auditing
- SAP Systems & Non-SAP Systems
- Architecture & System Land Scape
- SAP CRM WEB UI and IC Web Client Set Up
- Business Roles
- Business Role
- Navigation Bar Profile
- Work Centers
- Logical Links
- Transaction Launcher
- External URL Links
- Internal SAP Transaction Codes
- Interaction Centre Administration
- Call List Administration
- Call List Scripting
- Alerts Management
- Rule Modeler
- Rule Policies
- Business Roles
Our distinct services include :
- Material and Documents: We provide real time working documents and materials to our students.
- Free System Access : We have the latest and most up to date platforms deployed on high-end servers that are available remotely and in-class on a 24/7 basis.
- Interview Preparation: We will prepare you for interviews in your specialized area by providing some real time interview questions. We also conduct mock interviews and assist you in preparing a professional resume.
- Placement Assistance: Our placement service division provides job placement support by submitting your resumes to prospective clients and emails you any new job opportunities in the market. However, we do not provide false guarantees on securing any jobs for you. We have a history of several ex-students who have secured excellent jobs based on our WORLD class training approach, implementation of case study projects and post training support.
- Initial Job Stabilization Support: We support our students to get stabilized in their job in the first TWO months. If our students come across any issues, we are there to help them. Students can send an email to us with their issues, our experts will reply back with possible solutions within 24 hours.
- Free Class Room sessions recording: In addition to the e-class training, we will give you authorization to record all of your e-class room training sessions, so that you can go back and review.
Other Courses related
Course registration
Instructor Led Hands-on eClassroom Training.
Key Points of Training Program :
SAP CRM Courses, Learn with Online Practice, in-class Seminars, Training and Certification from the list of world-class education trainers. Macropus provides Class Material, Tutorial Curriculum, Demo Videos, Sample Questions, Recommended Books, Tips and Tricks. Get lectures and practical lessons on development and programming to improve technical skills and Students will benefit with Job Placements, Visa.